FAQ

Q. Do you require long-term contracts for your services?

A: No, we do not require a long-term contract. Our services are offered on a month-to-month basis.

Q. Who installs the system?

A. A state-licensed installer, usually an Emergency Medical Technician (EMT), will install your system, but in some cases, one of our in-house professionals will perform the installation.

Q: Will someone be available if I have questions or concerns?

A: Our Care Center is always ready to address your concerns - 24 hours a day.

Q: What happens if the pendant gets lost or broken?

A: We will provide a FREE replacement.

Q: Is the pendant waterproof?

A: Yes, the pendant is completely waterproof.

Q: What is your service area?

A: We provide service to the continental United States, but our installation area is in the North Texas area and includes Bosque, Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Henderson, Hill, Hood, Hunt, Johnson, Kaufman, Montague, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Van Zandt and Wise counties. Click here to see our installation area map.

Q: Will Medicare cover the cost for your services?

A: Medicare will not cover our services, but Medicaid will.

Q: What is the range of your equipment?

A: Our pendants have a range of 150 feet in all directions from the base unit.

Q: When service is terminated, what happens to the equipment?

A: Alert Response will retrieve the equipment either through mail or by picking it up.

Q: Does someone do periodic maintenance on the equipment?

A: All units are tested once a month. If a unit is not 100% operational, one of our professional installers will service the unit at no cost.

Q: If electricity is lost, will the equipment still work?

A: Yes. The unit has a rechargeable backup battery.

Q: If we are not in your installation area, how do we use your services?

A: We will mail you the equipment and a friend or family member may help the client install the unit. This avoids installation and activation fees.

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