Q. Do you require long-term contracts for your services?
A: No. Our services are month to month.
Q. Who installs the system?
A. In most cases an Emergency Medical Technician (EMT) will install your system. In some cases, one of our in-house professionals will do the installation
Q: Is someone available 24/7/365 to answer questions or address concerns?
A: Our call center is always manned to address your concerns.
Q: What happens if the pendant gets lost or broken?
A: We will provide a FREE replacement.
Q: Is the pendant waterproof?
A: The pendant is completely waterproof.
Q: What is your service area?
A: We provide service to the continental United States. Our installation area is in the North Texas area. See Map.
Q: Will Medicare cover the cost for your services?
A: Medicare will not pay for our services, but there are many other organizations that can help with cost of services.
Q: Are there any requirements for using your service?
A: The only requirement is availability of a telephone land line.
Q: What is the range of your equipment?
A: 150 feet in all directions from the base unit
Q: When service is terminated, what happens to the equipment?
A: Alert Response will retrieve the equipment either through mail or by picking the unit up.
Q: Does someone do periodic maintenance on the equipment?
A: All units are tested one time a month. If a unit does not test one of our professional installers will service the unit at no cost.
Q: If electricity is lost, will the equipment still work?
A: Yes. The unit has a back up rechargeable battery.
Q: If we are not in your installation area, how do we use your services?
A; We will mail you the equipment and a friend or family member may help the client install the unit. This avoids installation and activation fees.